FAQ

When will my order be shipped?

~Orders are packaged and shipped  Monday-Friday. Items typically ship within 1-2 business days.

I just got my order and I would like a different size. How can I do this?

Lost Hearts exchange policy lasts 7 business days after the delivery date (Excluding Holidays). Items must be unworn to exchange sizes. Once the product passes procedures the desired product will be shipped out. Keep in mind due to the limited availability of products we may not have your desired size still in stock. The customer is responsible for return shipping.

My order says delivered, but I have not received anything. What do I Do?

When packages have left our shop and are in the hands of USPS we have no control over the package. USPS sometimes marks packages delivered before the actual delivery of the package, please be patient with them. If it has been over 48 hours contact your local USPS for more information.  Lost Hearts is not responsible for incorrect addresses, stolen, lost or misplaced packages.

I received a different item than the item I ordered. How can this be corrected?

If customers are shipped a different item, the incorrect item must be returned to our HQ and we will send the one you ordered. Please be prepared to send a picture of the incorrect item you received. 

I received an email saying my order is on the way, but the tracking number says my order is still in Illinois. Can you please help me with this?

As we print order invoices, we also print shipping labels. When a customer orders are printed, a tracking number will be emailed immediately. The tracking will not update until USPS has your package and has processed the package.